Privacy Notice
Last updated: July 16, 2024
Introduction
This privacy notice for Seven Angels Housing & Support (“we”, “us”, or “our”) describes how and why we collect, store, use, and share (“process”) your personal information when you use our services (“Services”), including when you:
– Visit our website at https://severnangelshousingandsupport.co.uk, or any website of ours that links to this privacy notice
– Engage with us in other related ways
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@severnangelshousingandsupport.co.uk.
1. Summary of Key Points
What personal information do we process? We collect personal information depending on how you interact with us and our Services. Learn more about the types of personal information you disclose to us below.
Do we process any sensitive personal information? We may process sensitive personal information with your consent or as otherwise permitted by applicable law.
Do we collect any information from third parties? We may collect information from public databases, partners, social media platforms, and other outside sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information.
What are your rights? Depending on your location, applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? You can exercise your rights by contacting us at info@severnangelshousingandsupport.co.uk.
2. What Information Do We Collect?
Personal Information You Disclose to Us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Types of Information Collected:
– From Referral Agents: Name, contact details (phone number, email address, mailing address), job title, information about the tenant being referred (e.g., name, risk assessment & strength of needs form details).
– From Donors: Name, contact details (phone number, email address, mailing address), donation details, payment information.
– From Service Users: Name, contact details (phone number, email address), inquiry details, nature of the support requested.
– From Tenants: Personal details (name, date of birth, contact information), health information, support needs, risk assessments, tenancy agreements.
– From Website Visitors: Information collected via cookies and other tracking technologies, such as IP addresses, browser type, operating system, and browsing behavior.
Sensitive Information: When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information: health information, details of domestic violence or abuse, and other information necessary to provide our Services.
Information Collected from Other Sources
In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties.
3. How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
– To deliver and facilitate delivery of services to the user: We may process your information to provide you with the requested service.
– To respond to user inquiries/offer support to users: We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
– To manage our relationship with you: This includes processing donations, maintaining records of support provided, and communicating updates.
– To comply with legal obligations: We may process your information to comply with legal requirements, such as reporting to authorities or maintaining records for tax purposes.
– For security and fraud prevention: We process your information to enhance the security of our Services and prevent fraud.
4. When and With Whom Do We Share Your Personal Information?
In Short: We may share information in specific situations and with specific third parties.
We may need to share your personal information in the following situations:
– With Referral Agents and Local Authorities: We share tenant information with referral agents and local authorities to coordinate and provide services.
– With Donors and Sponsors: We share limited donor information for transparency and reporting purposes.
– With Service Providers: We share information with third-party service providers who assist us in operating our Services and conducting our business.
– With Regulatory Authorities: We may share information with regulatory authorities to comply with legal obligations.
– Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Do We Use Cookies and Other Tracking Technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. This helps us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
6. How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law.
7. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
8. Do We Collect Information from Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.
9. What Are Your Privacy Rights?
In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us at info@severnangelshousingandsupport.co.uk.
Cookies and similar technologies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove cookies and to reject cookies.
10. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
11. Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this privacy notice.
12. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at info@severnangelshousingandsupport.co.uk, or by post at:
Seven Angels Housing & Support
Data Protection Officer
Open Space Rooms
Open Space
Malvern
WR14 1UT
United Kingdom
13. How Can You Review, Update, or Delete the Data We Collect?
To request to review, update, or delete your personal information, please contact us at info@severnangelshousingandsupport.co.uk.
